MBS Field Tech1.9.5 - App Store

The MBS Field Technician app allows your field technicians and other employees to manage their work while they are in the field or on the road. This app serves as the mobile companion to CDG’s MBS solution for customer care and service management. Technicians, installers, and other staff can update customer premise equipment, assign available equipment for service orders, work trouble tickets, and handle tasks through personal calendars. With improved mobile access, including data storage when network access is not available and text messaging support, MBS Field Tech can help improve your overall customer support and the efficiency of your workforce.

MBS Field Tech includes: Create, update, and complete trouble tickets and tasks. Manage tasks through your personal calendar. Manage customer premise equipment from the field, including sending provisioning requests directly to the MBS SAM (service provisioning) module. Easy access to equipment “pick lists.”

Version History - Equipment information loads faster and uses less data.
- Calix equipment QR code scanning works with more formats (FSAN and SN entry).
- Clearer messaging for equipment when it cannot be added.
- Job cards provide clearer information about high-value customers.
- Additional performance and reliability improvements are included throughout the app. 1.9.5 Aug 20 Bug fixes and enhancements 1.9.2 Jul 1 Performance and stability improvements. 1.8.5 Mar 24 Bug fixes related to login flow. 1.8.3 12/08/2025 Bug fix when adding new equipment to the app 1.8.2 10/06/2025 Bug fixes 1.8.1 09/22/2025 Multiple enhancements and updates 1.8.0 09/17/2025 Minor performance and stability enhancements 1.7.13 04/22/2025 Minor Performance and Stability Enhancements 1.7.12 04/21/2025 Minor Performance and Stability Enhancements 1.7.11 01/13/2025 Minor Performance And Stability Enhancements 1.7.10 12/23/2024 SSO improvements
Biometric login support
Clickable link support in Notes
Resolved issues related to equipment updates
Resolved issues with Job Queue listing and Assign Me button
Numerous other fixes 1.7.9 12/12/2024 - Limit CDF Attributes Updates
- Retrieve and Update Service Level CDF Values
- Ensure Job Card Status is Up to Date
- Improve Navigation from Job Details to Job Queue
- Bulk Add Equipment Issue - Clearing List
- Bulk Add Equipment Issue - Added Scroll
- Password Expiration Reminder
- Incorrect Service Used for CDF Values Display (Port Issues) 1.7.5 04/18/2024 Big fixes & performance improvements 1.7.4 01/16/2024 Bug fixes & performance improvements 1.7.3 01/10/2024 Technicians can more easily add multiple images to a task or ticket.
Technicians can copy from read only fields.
If configured, technicians will receive an reminder to add a note before they close a ticket.
When tapping on an IP address, an in app browser will launch.
Service Address Lat/Long Values are now easily available and can be copied from the app.
Certain Dispatch Details Fields (“Scheduled Status” (dropdown), “Truck Roll” (checkbox) and “Billable” (checkbox)) are now editable.
Provision Link has been updated to a button and a success modal will appear after tapping.
Equipment Identifier Search has been updated to support a max of 50 characters.
If enabled, SSO has been implemented.
Resolved Issue: SessionID Issue with Equipment - Causing NA/Pending Status
Resolved Issue: When Updating a Job Queue, User is taken back to My Jobs Queue
Resolved Issue: Equipment disappears after secondary load
Resolved Issue: Blank Screen/App Crash on Attributes Screen 1.7.2 01/04/2024 - Losing Customer / Service Connection
- Check Boxes - Boolean Fields Update
- Messaging - Invalid Dates
- Equipment Flow Updates
- Increase Attachment Limit to 50mb 1.6.0 09/25/2023 Improvements to eSign experience 1.5.6 06/26/2023 Users can now edit and save Address Attributes
Priority filter updates
Minor bug fixes 1.5.5 05/03/2023 Small fixes to Job Card 1.5.4 04/12/2023 Search Updates:
Allow users to search by Task or Ticket number in a new modal
Improvements and fixes to the Filters page
Allows a filter by Task or Ticket priority

Job Card Updates
Includes Task Group description on Job Card
Relocated task/ticket id and Job description

Task Details
Added Task Attributes to the Task Details page 1.5.3 04/06/2023 Job Queue
“Save Search” enhanced based on user feedback
Job Queue now searches automatically

Time Stamp Updates
Clarified process for blank time stamps
Updated “Cleared Time Stamp” procedure

Attachment deletion rules were adjusted
Additional minor fixes to communication with database 1.5.2 02/22/2023 Bug fix for loading error
Removed extraneous modal 1.5.1 10/21/2022 Job Status Updates
Minor fixes, including better incomplete status management

Added "Incomplete Reason" dropdown

Changed status update message frequency

Job Queue defaults now saving

Job Status "Incomplete" now has details

Equipment Management
Allowing you to add or remove equipment on tickets just like you can with Tasks

Manage equipment on a trouble ticket

"Unavailable Reason" entry

Minor Enhancements
Multiple Contacts - Can contact from app

Can now start a chat with any contact and not just the primary contact

Can view contact information within chat window

Update of API calls to include Time Zone optimization

Auto TimeZone conversion

Display updates 1.5 10/18/2022 New Features and Enhancements
Inventory Management
Added feature from the navigation menu to search, track, and manage inventory Search for Inventory
You can search by name, type, model, and location
You can also search by scanning barcodes - multiple barcodes can be scanned from the scan screen before the user is taken to manage their inventory
Update Individual Inventory Items
You can update a single item as needed
Bulk Update
You can update multiple items at the same time by selecting them all and tapping “Bulk Update”
Pricing
Update GPS Coordinates on a Service Address
You can now improve the GPS coordinates for a service address, for a more accurate record of activity
Job Filters
Jobs can now be filtered by Region and by Department
Tickets and tasks can be reassigned to another department, region, or user
Customer Search Updates
Customers can now be searched by Phone Number or Username
In the Primary Info, service information is now included
Customers with additional contact information have a link for More Contact Options that will display additional customer information if there is any
Notes can now be added from the Customer Search screen
Other Minor Enhancements
Updated password handling
Simplified access to Circuit Details
Automatic check for defined items to stop Undefined Session ID errors 1.4 09/13/2022